{"id":11,"date":"2026-05-19T05:45:59","date_gmt":"2026-05-19T05:45:59","guid":{"rendered":"https:\/\/source.kitsid.com\/bsite\/?page_id=11"},"modified":"2026-09-15T02:00:19","modified_gmt":"2026-09-15T02:00:19","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/zoruniq.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#C2410C;\n  --theme-secondary:#EA580C;\n  --ink:#141821;--muted:#626978;--line:#e3e6ec;--soft:#f6f7f9;--paper:#ffffff;--deep:#232936;\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 70px}\n.topline{display:flex;flex-wrap:wrap;justify-content:space-between;gap:10px;padding-bottom:14px;border-bottom:1px solid var(--line);font-size:.82rem;color:var(--muted);letter-spacing:.01em}\n.kicker{font-size:.78rem;font-weight:800;letter-spacing:.12em;text-transform:uppercase;color:var(--theme-primary)}.entry-content h1{margin:0;font-size:clamp(2.4rem,6vw,4.8rem);line-height:.98;letter-spacing:-.055em}.entry-content h2{margin:0 0 11px;font-size:clamp(1.25rem,2.4vw,1.7rem);line-height:1.2;letter-spacing:-.025em}.entry-content h3{margin:0 0 7px;font-size:1.03rem;line-height:1.3}.entry-content p{margin:0 0 14px;color:var(--muted)}.entry-content ul,.entry-content ol{margin:8px 0 0;padding-left:21px;color:var(--muted)}.entry-content li{margin:5px 0}.entry-content li::marker{color:var(--theme-secondary)}\nhr{border:0;border-top:1px solid var(--line);margin:28px 0}\n.small{font-size:.9rem;color:var(--muted)}\n.label{font-size:.74rem;font-weight:800;letter-spacing:.1em;text-transform:uppercase;color:var(--theme-primary)}\n.callout{padding:18px 20px;border-left:4px solid var(--theme-primary);background:var(--soft);color:var(--muted)}\n.table-wrap{width:100%;overflow-x:auto;border-top:1px solid var(--line);border-bottom:1px solid var(--line);-webkit-overflow-scrolling:touch}.entry-content table{width:100%;border-collapse:collapse;min-width:680px}.entry-content th,.entry-content td{padding:13px 14px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}.entry-content th{font-size:.78rem;letter-spacing:.06em;text-transform:uppercase;color:var(--deep);background:var(--soft)}.entry-content td{color:var(--muted)}\ntr:last-child td{border-bottom:0}\n@media(max-width:760px){.shell{padding:30px 15px 52px}.topline{display:block}.topline&gt;}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation:none!important;transition:none!important}}<\/p>\n<p>.returns-head{padding:44px 0 30px}.returns-head p{max-width:760px;font-size:1.04rem}.return-summary{display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--line);border-bottom:1px solid var(--line)}.return-summary div{padding:16px;border-right:1px solid var(--line)}.return-summary div:last-child{border-right:0}.return-summary strong{display:block;color:var(--ink)}\n.routes{display:grid;grid-template-columns:repeat(3,1fr);gap:0;margin:38px 0;border:1px solid var(--line)}.route{padding:24px;border-right:1px solid var(--line)}.route:last-child{border-right:0}.route .letter{font-size:2.2rem;line-height:1;font-weight:850;color:var(--theme-primary);margin-bottom:14px}.route h2{font-size:1.25rem}.route ul{padding-left:18px}\n.process{margin:38px 0}.process-row{display:grid;grid-template-columns:80px 1fr;padding:18px 0;border-top:1px solid var(--line)}.process-row:last-child{border-bottom:1px solid var(--line)}.process-row .n{font-weight:850;color:var(--theme-secondary)}\n.two-col{display:grid;grid-template-columns:1fr 1fr;gap:36px;margin-top:34px}.boxline{padding-top:17px;border-top:3px solid var(--theme-primary)}\n@media(max-width:860px){.return-summary{grid-template-columns:1fr 1fr}.return-summary div:nth-child(2){border-right:0}.return-summary div:nth-child(-n+2){border-bottom:1px solid var(--line)}.routes{grid-template-columns:1fr}.route{border-right:0;border-bottom:1px solid var(--line)}.route:last-child{border-bottom:0}.two-col{grid-template-columns:1fr}}\n@media(max-width:520px){.return-summary{grid-template-columns:1fr}.return-summary div{border-right:0;border-bottom:1px solid var(--line)}.return-summary div:last-child{border-bottom:0}}\n<\/style>\n<div class=\"shell\">\n<div class=\"topline\"><span>ZorUniq<\/span><span>Last updated: 15 September 2026<\/span><\/div>\n<section class=\"returns-head\">\n<div class=\"kicker\">Returns, Exchanges and Refunds<\/div>\n<h1>Returns &amp; Refunds<\/h1>\n<p>This page separates normal change-of-mind returns, problem goods and EU statutory withdrawal so that the applicable cost and refund rules are clear.<\/p>\n<\/section>\n<div class=\"return-summary\">\n<div><strong>14 calendar days<\/strong><span>Normal return request window<\/span><\/div>\n<div><strong>No restocking fee<\/strong><span>For eligible returns<\/span><\/div>\n<div><strong>Direct exchanges<\/strong><span>Supported<\/span><\/div>\n<div><strong>7 business days<\/strong><span>Internal refund processing target<\/span><\/div>\n<\/div>\n<section class=\"routes\" aria-label=\"Return routes\">\n<div class=\"route\">\n<div class=\"letter\">A<\/div>\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<p>For eligible non-defective goods, including change of mind, no longer wanted, size preference or personal preference.<\/p>\n<ul>\n<li>Request within 14 calendar days after receipt.<\/li>\n<li>Customer pays return shipping.<\/li>\n<li>Items may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/li>\n<li>No restocking fee.<\/li>\n<\/ul>\n<\/div>\n<div class=\"route\">\n<div class=\"letter\">B<\/div>\n<h2>Damaged \/ Defective \/ Incorrect \/ Incomplete<\/h2>\n<p>When goods arrive damaged, defective, incorrect or incomplete.<\/p>\n<ul>\n<li>Contact customer support promptly.<\/li>\n<li>We cover the applicable return shipping cost.<\/li>\n<li>For an exchange, we cover the applicable replacement shipping cost.<\/li>\n<li>Mandatory statutory consumer rights remain fully applicable.<\/li>\n<\/ul>\n<\/div>\n<div class=\"route\">\n<div class=\"letter\">C<\/div>\n<h2>EU Statutory Withdrawal<\/h2>\n<p>Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason.<\/p>\n<ul>\n<li>Return shipping may be paid by the customer where disclosed before purchase.<\/li>\n<li>Standard original delivery cost is refunded where required by applicable law.<\/li>\n<li>Supplementary delivery cost above the least expensive standard option may be excluded where law permits.<\/li>\n<\/ul>\n<\/div>\n<\/section>\n<section class=\"process\">\n<div class=\"label\">Return process<\/div>\n<h2>How to start a return<\/h2>\n<div class=\"process-row\">\n<div class=\"n\">01<\/div>\n<div><strong>Contact support<\/strong><\/p>\n<p>Email support@zoruniq.com within the applicable return or withdrawal period and identify the order and reason for the request.<\/p>\n<\/div>\n<\/div>\n<div class=\"process-row\">\n<div class=\"n\">02<\/div>\n<div><strong>Receive return instructions<\/strong><\/p>\n<p>The registered address is not automatically the return address. The correct return address and procedure are provided in the return instructions.<\/p>\n<\/div>\n<\/div>\n<div class=\"process-row\">\n<div class=\"n\">03<\/div>\n<div><strong>Send the goods back<\/strong><\/p>\n<p>Use the return instructions provided. For a normal return, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, we cover the applicable return shipping cost.<\/p>\n<\/div>\n<\/div>\n<div class=\"process-row\">\n<div class=\"n\">04<\/div>\n<div><strong>Refund or exchange<\/strong><\/p>\n<p>After returned goods are received and the necessary review is completed, approved refunds have an internal processing target of within 7 business days, subject to mandatory statutory refund deadlines. Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/div>\n<\/section>\n<div class=\"two-col\">\n<section class=\"boxline\">\n<div class=\"label\">Direct exchanges<\/div>\n<h2>Exchange shipping costs<\/h2>\n<p>Direct exchanges are supported. For non-defective exchanges such as size or preference changes, the customer pays both the return shipping cost and the replacement item shipping cost. For damaged, defective, incorrect or incomplete goods, we cover the applicable return and replacement shipping costs.<\/p>\n<\/section>\n<section class=\"boxline\">\n<div class=\"label\">EU statutory refund timing<\/div>\n<h2>Refund rights under withdrawal rules<\/h2>\n<p>Where EU statutory withdrawal applies, refunds follow the mandatory statutory deadline. Where permitted by law, the refund may be withheld until the returned goods are received or the customer provides evidence that the goods have been sent back, whichever condition is relevant under applicable law.<\/p>\n<\/section>\n<section class=\"boxline\">\n<div class=\"label\">Exceptions where applicable<\/div>\n<h2>Made-to-order or clearly personalised goods<\/h2>\n<p>If such products are offered, and applicable law permits a statutory withdrawal exception for made-to-order, custom-made or clearly personalised goods, that exception may apply to change-of-mind withdrawal. It does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.<\/p>\n<\/section>\n<section class=\"boxline\">\n<div class=\"label\">Statutory rights<\/div>\n<h2>Mandatory consumer protections<\/h2>\n<p>Nothing in this policy limits mandatory statutory consumer rights. Conditions for normal commercial returns do not remove rights that apply to defective or non-conforming goods.<\/p>\n<\/section>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: Returns, Exchanges and Refunds Returns &amp; Refunds This page separates normal change-of-mind returns, problem goods and EU statutory withdrawal so that the applicable cost and refund rules are clear. 14 calendar daysNormal return request window No restocking feeFor eligible returns Direct exchangesSupported 7 business daysInternal refund processing target A Change-of-Mind \/ Normal Return [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":2,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":24454,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages\/11\/revisions\/24454"}],"wp:attachment":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}