{"id":6520,"date":"2020-12-25T10:05:08","date_gmt":"2020-12-25T10:05:08","guid":{"rendered":"https:\/\/demo4.drfuri.com\/razzi\/?page_id=6520"},"modified":"2026-09-15T02:00:19","modified_gmt":"2026-09-15T02:00:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/zoruniq.com\/bsite\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<style>\n:root{\n  --theme-primary:#C2410C;\n  --theme-secondary:#EA580C;\n  --ink:#141821;--muted:#626978;--line:#e3e6ec;--soft:#f6f7f9;--paper:#ffffff;--deep:#232936;\n}.entry-content a{color:var(--theme-primary);font-weight:700;text-decoration-thickness:1px;text-underline-offset:3px}.entry-content a:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible,button:focus-visible{outline:3px solid var(--theme-primary);outline-offset:3px;border-radius:6px}\n.shell{max-width:1180px;margin:0 auto;padding:44px 22px 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52px}.topline{display:block}.topline&gt;}\n@media(prefers-reduced-motion:reduce){*,*::before,*::after{scroll-behavior:auto!important;animation:none!important;transition:none!important}}<\/p>\n<p>.faq-head{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr);gap:44px;padding:42px 0 34px;border-bottom:1px solid var(--line)}\n.faq-head .intro{align-self:end}.faq-head .intro p{font-size:1.03rem;max-width:560px}\n.quick{display:grid;grid-template-columns:1fr 1fr;border:1px solid var(--line)}\n.quick div{padding:15px 16px;border-right:1px solid var(--line);border-bottom:1px solid var(--line)}\n.quick div:nth-child(2n){border-right:0}.quick div:nth-last-child(-n+2){border-bottom:0}.quick strong{display:block;color:var(--ink);font-size:.95rem}.quick span{font-size:.86rem;color:var(--muted)}\n.faq-layout{display:grid;grid-template-columns:220px minmax(0,1fr);gap:38px;padding-top:34px}\n.faq-nav{position:sticky;top:18px;align-self:start;border-left:2px solid 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var(--theme-secondary);background:var(--soft)}\n@media(max-width:820px){.faq-head{grid-template-columns:1fr}.faq-layout{grid-template-columns:1fr}.faq-nav{position:static;display:flex;gap:8px;overflow:auto;border-left:0;border-bottom:1px solid var(--line);padding-bottom:12px}.faq-nav a{white-space:nowrap;padding:6px 8px}}\n@media(max-width:520px){.quick{grid-template-columns:1fr}.quick div,.quick div:nth-child(2n),.quick div:nth-last-child(-n+2){border-right:0;border-bottom:1px solid var(--line)}.quick div:last-child{border-bottom:0}}\n<\/style>\n<div class=\"shell\">\n<div class=\"topline\"><span>ZorUniq<\/span><span>Last updated: 15 September 2026<\/span><\/div>\n<section class=\"faq-head\">\n<div>\n<div class=\"kicker\">Help Center<\/div>\n<h1>Frequently Asked Questions<\/h1>\n<\/div>\n<div class=\"intro\">\n<p>Answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support.<\/p>\n<div class=\"quick\">\n<div><strong>1\u20133 business days<\/strong><span>Order processing<\/span><\/div>\n<div><strong>Within 3 business days<\/strong><span>Dispatch<\/span><\/div>\n<div><strong>7\u201315 business days<\/strong><span>Estimated transit<\/span><\/div>\n<div><strong>14 calendar days<\/strong><span>Return request window<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<div class=\"faq-layout\">\n<nav class=\"faq-nav\" aria-label=\"FAQ categories\">\n<a href=\"#orders\">Orders<\/a><a href=\"#payments\">Payments<\/a><a href=\"#shipping\">Shipping<\/a><a href=\"#returns\">Returns<\/a><a href=\"#refunds\">Refunds<\/a><a href=\"#exchanges\">Exchanges<\/a><a href=\"#sizing\">Sizing<\/a><a href=\"#privacy\">Privacy &amp; Security<\/a><a href=\"#support\">Customer Support<\/a><br \/>\n<\/nav>\n<div>\n<section class=\"faq-group\" id=\"orders\">\n<div class=\"label\">Orders<\/div>\n<h2>Order handling<\/h2>\n<details>\n<summary>How long does order processing take?<\/summary>\n<div>\n<p>Orders are usually processed within <strong>1\u20133 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>When will my order be dispatched?<\/summary>\n<div>\n<p>Orders are dispatched <strong>within 3 business days<\/strong>.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I cancel my order?<\/summary>\n<div>\n<p>You may request cancellation before dispatch by contacting support@zoruniq.com. After dispatch, cancellation cannot be guaranteed.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I change my delivery address?<\/summary>\n<div>\n<p>You may request an address change before dispatch at support@zoruniq.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"payments\">\n<div class=\"label\">Payments<\/div>\n<h2>Payment information<\/h2>\n<details>\n<summary>Which payment methods are supported?<\/summary>\n<div>\n<p>Payments are processed through <strong>Stripe<\/strong>. Primary card methods shown on the site are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Are product prices shown with tax?<\/summary>\n<div>\n<p>Displayed product prices include applicable tax according to the website&#8217;s pricing configuration. Customs or import charges, where applicable, are separate.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"shipping\">\n<div class=\"label\">Shipping<\/div>\n<h2>Delivery and tracking<\/h2>\n<details>\n<summary>How long does shipping take?<\/summary>\n<div>\n<p>The estimated transit time is <strong>7\u201315 business days after dispatch<\/strong>. This is an estimate, not a guaranteed arrival date.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How much is standard shipping?<\/summary>\n<div>\n<p>Standard shipping is <strong>6$<\/strong>. Orders reaching <strong>50<\/strong> qualify for free standard shipping.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Will I receive tracking?<\/summary>\n<div>\n<p>Yes. All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Which carriers may be used?<\/summary>\n<div>\n<p>Shipping may be handled by DHL, UPS, FedEx, USPS or YunExpress. The carrier for an individual order may depend on destination, route and operational arrangements.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>What happens if a parcel appears lost?<\/summary>\n<div>\n<p>Contact support@zoruniq.com. We will review tracking and investigate with the relevant carrier. If the parcel is confirmed lost, the resolution will be a reshipment or refund.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"returns\">\n<div class=\"label\">Returns<\/div>\n<h2>Return requests<\/h2>\n<details>\n<summary>What is the normal return request window?<\/summary>\n<div>\n<p>For items covered by the normal return policy, contact support@zoruniq.com within <strong>14 calendar days after receipt<\/strong> to register a return.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping for a change-of-mind return?<\/summary>\n<div>\n<p>For eligible non-defective returns such as change of mind or size preference, the customer pays the return shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays return shipping for damaged, defective, incorrect or incomplete goods?<\/summary>\n<div>\n<p>We cover the applicable return shipping cost for damaged, defective, incorrect or incomplete goods, subject to mandatory statutory consumer rights.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Is there a restocking fee?<\/summary>\n<div>\n<p>No. There is no restocking fee.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Where should I send a return?<\/summary>\n<div>\n<p>Contact customer support first. The registered address is not automatically the return address. Return instructions will provide the correct return address and procedure.<\/p>\n<\/div>\n<\/details>\n<div class=\"statutory\"><strong>EU statutory withdrawal<\/strong><\/p>\n<p>Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. Normal return shipping may be paid by the customer where this responsibility was disclosed before purchase. Standard original delivery costs must be refunded where required by applicable law; supplementary delivery costs above the least expensive standard option may be excluded to the extent permitted by law.<\/p>\n<\/div>\n<\/section>\n<section class=\"faq-group\" id=\"refunds\">\n<div class=\"label\">Refunds<\/div>\n<h2>Refund timing<\/h2>\n<details>\n<summary>How long does a refund take to process?<\/summary>\n<div>\n<p>After returned goods are received and the necessary review is completed, approved refunds have an internal processing target of <strong>within 7 business days<\/strong>. Banks, card issuers and payment providers may take additional time to display the funds. Mandatory statutory refund deadlines always apply where relevant.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>How will I receive my refund?<\/summary>\n<div>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"exchanges\">\n<div class=\"label\">Exchanges<\/div>\n<h2>Direct exchanges<\/h2>\n<details>\n<summary>Do you support direct exchanges?<\/summary>\n<div>\n<p>Yes. Direct exchanges are supported.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping for a normal exchange?<\/summary>\n<div>\n<p>For a non-defective exchange such as a size or preference change, the customer pays both the return shipping cost and the replacement item shipping cost.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Who pays shipping when the original item has a problem?<\/summary>\n<div>\n<p>For damaged, defective, incorrect or incomplete goods, we cover the applicable return and replacement shipping costs.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"sizing\">\n<div class=\"label\">Sizing<\/div>\n<h2>Choosing a size<\/h2>\n<details>\n<summary>Which general sizes are shown in the size guide?<\/summary>\n<div>\n<p>The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Can I ask for sizing help?<\/summary>\n<div>\n<p>Yes. Contact support@zoruniq.com for general sizing support.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"privacy\">\n<div class=\"label\">Privacy and Security<\/div>\n<h2>Personal data and payment safety<\/h2>\n<details>\n<summary>Where can I ask a privacy question?<\/summary>\n<div>\n<p>For privacy, personal-data, cookie or consent questions, contact privacy@zoruniq.com.<\/p>\n<\/div>\n<\/details>\n<details>\n<summary>Should I email my card security details?<\/summary>\n<div>\n<p>No. Do not send a full card number, CVV\/CVC, PIN or other card security code through ordinary customer-service email.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<section class=\"faq-group\" id=\"support\">\n<div class=\"label\">Customer Support<\/div>\n<h2>Contact<\/h2>\n<details>\n<summary>How can I contact customer support?<\/summary>\n<div>\n<p>For orders, shipping, tracking, returns, refunds, exchanges, sizing, payments and general support, contact support@zoruniq.com. Business hours: Monday-Friday, 09:00-18:00.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last updated: Help Center Frequently Asked Questions Answers to common questions about orders, payments, shipping, returns, refunds, exchanges, sizing, privacy and customer support. 1\u20133 business daysOrder processing Within 3 business daysDispatch 7\u201315 business daysEstimated transit 14 calendar daysReturn request window OrdersPaymentsShippingReturnsRefundsExchangesSizingPrivacy &amp; SecurityCustomer Support Orders Order handling How long does order processing take? Orders are [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6520","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/comments?post=6520"}],"version-history":[{"count":2,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions"}],"predecessor-version":[{"id":24450,"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/pages\/6520\/revisions\/24450"}],"wp:attachment":[{"href":"https:\/\/zoruniq.com\/bsite\/wp-json\/wp\/v2\/media?parent=6520"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}