Shipping Policy
Order processing, dispatch, estimated transit, tracking, delivery issues and international shipping information.
Free standard shipping on orders reaching 50.
Shipping networks
Orders may be shipped with different carriers depending on destination, shipping route and operational arrangements.
All orders include shipment tracking
Tracking information is provided after the order has been dispatched and tracking data becomes available.
Check the delivery address carefully
Customers should provide complete and accurate delivery information at checkout. Before dispatch, an address change can be requested by contacting support@zoruniq.com. After dispatch, an address change cannot be guaranteed and may depend on the carrier.
Transit times are estimates
The 7–15 business day transit period is an estimate after dispatch, not a guaranteed delivery date. Delivery timing can vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control. These factors do not remove any mandatory legal responsibilities.
If a shipment appears lost
- Contact support@zoruniq.com.
- We review the tracking information.
- We investigate the shipment with the relevant carrier.
- Reasonable delivery information may be requested where necessary.
- If the parcel is confirmed lost, we provide a reshipment or refund.
Customs and import duties
Where a destination country imposes customs duties, import charges or customs handling charges on an international order, those charges are the customer’s responsibility unless mandatory applicable law requires otherwise.
Displayed product prices include applicable tax according to the website’s pricing configuration. Product-price tax treatment is separate from customs and import charges.