Terms of Use

Scope

These Terms apply to use of zoruniq.com and to purchases made through the website, subject to mandatory applicable law.

Website Use

You may use the website for lawful shopping and information purposes. You must not misuse the website, interfere with its operation or use it in a way that violates applicable law.

Product Information

We aim to present product descriptions, images, sizing information and availability accurately. Product-specific information shown on an individual product page takes priority over general guidance.

Prices and Taxes

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs duties and import charges are separate where applicable.

Orders

Submitting an order is a request to purchase the selected goods. You are responsible for providing accurate order and delivery information.

Order Acceptance

An order is subject to acceptance and normal order checks. If an order cannot be fulfilled, an appropriate resolution will be provided in accordance with applicable law.

Processing

Orders are usually processed within 1–3 business days.

Cancellation

You may request order cancellation before dispatch by contacting support@zoruniq.com. After dispatch, cancellation cannot be guaranteed.

Address Changes

Before dispatch, you may request a delivery-address change by contacting support@zoruniq.com. After dispatch, changes cannot be guaranteed and may depend on the carrier.

Payments

Payments are processed through Stripe. Primary card methods shown on the website are Visa, Mastercard, American Express, JCB, Discover and Diners Club. Additional methods may be available where displayed on the Payment or Checkout page.

Shipping Fees

Standard shipping is 6$ for orders below the free-shipping threshold.

Free Shipping

Orders reaching 50 qualify for free standard shipping.

Dispatch

Orders are dispatched within 3 business days.

Estimated Delivery

Estimated transit time is 7–15 business days after dispatch. This is an estimate, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control.

Tracking

All orders include shipment tracking. Tracking information is provided after dispatch when tracking data becomes available.

Customs and Import Duties

Where an international shipment incurs customs duties, import charges or customs handling charges in the destination country, those charges are the customer’s responsibility unless mandatory applicable law requires otherwise.

Lost Parcels

If a parcel appears lost, contact support@zoruniq.com. We will review tracking and investigate with the relevant carrier. If a parcel is confirmed lost, the resolution will be a reshipment or refund.

EU Right of Withdrawal

Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The return must then be made in accordance with applicable law.

Returns

For items covered by the normal return policy, contact support@zoruniq.com within 14 calendar days after receipt. For a normal change-of-mind return, goods may be required to be unused, unworn, unwashed, in original condition and with original tags where applicable. No restocking fee is charged.

Return Shipping

For eligible non-defective returns, the customer pays return shipping. For damaged, defective, incorrect or incomplete goods, we cover the applicable return shipping cost. The registered address is not automatically the return address; follow the return instructions provided by support.

Exchanges

Direct exchanges are supported. For a normal non-defective exchange, the customer pays both return shipping and replacement item shipping. For damaged, defective, incorrect or incomplete goods, we cover the applicable return and replacement shipping costs.

Defective / Incorrect / Incomplete Goods

Rights relating to damaged, defective, incorrect or incomplete goods are not limited by normal change-of-mind return conditions. Mandatory consumer rights remain applicable.

Refunds

After returned goods are received and the necessary review is completed, approved refunds have an internal processing target of within 7 business days. Banks, card issuers or payment providers may take additional time to display the funds. Mandatory statutory refund deadlines take priority. Approved refunds are generally returned to the original payment method.

Where EU statutory withdrawal applies, the standard original delivery cost is refunded where required by applicable law. Supplementary delivery cost above the least expensive standard delivery option may be excluded to the extent permitted by law. Where permitted, a statutory withdrawal refund may be withheld until returned goods are received or evidence of return is provided in accordance with applicable law.

Personalised Goods Exception Where Applicable

If made-to-order, custom-made or clearly personalised goods are offered, an applicable statutory withdrawal exception may apply where the law permits. This does not remove rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory rights.

Statutory Consumer Rights

Intellectual Property

Website content, layout, text, graphics and other materials may be protected by intellectual-property laws. No rights are granted except as necessary for ordinary use of the website.

Liability

Any limitation of liability in these Terms applies only to the extent permitted by applicable law and does not exclude liability or consumer rights that cannot lawfully be excluded.

Privacy

Personal-data processing is described in the Privacy Policy and Cookie Policy. Privacy questions should be sent to privacy@zoruniq.com.

Changes

These Terms may be updated from time to time. The date shown at the top of this page identifies the current version.

Contact

For orders, shipping, tracking, returns, refunds, exchanges, sizing, payment questions or general support, contact support@zoruniq.com.